jita's Privacy Policy

This privacy policy ("Policy") is published on behalf of jita ("we", "us", "platform"). It explains how we collect, store, use, and protect the personal information of users of our website jita.mom.

By using our services, you are considered to have given your consent to the terms of this policy. We recommend that you read this policy carefully.

1 What types of information we collect

jita may collect the following types of information in order to provide its services:

1.1 Information provided directly

When you open an account or use our services on the platform, the information you voluntarily provide:

• Full name and date of birth
• Valid email address and mobile number
• Bank or mobile financial service account details (details required for bKash, Nagad, Rocket or bank transfers)
• Details from documents submitted for identity verification
• Information provided when contacting customer support

1.2 Automatically collected information

When you use our platform, certain technical information may be collected automatically:

• IP address and browser information
• Device type, operating system, and connection information
• Platform activity logs (login times, gameplay history, transaction details)
• Information collected through cookies and similar technologies

1.3 Information received from third parties

In some cases we may obtain information from legitimate third parties for the purpose of verifying your identity, such as payment processors or identity verification agencies.

2 Purpose of using information

jita uses your information only for the following legitimate purposes:

• To create, manage, and secure your account
• To process deposit and withdrawal transactions (bKash, Nagad, Rocket, bank transfer)
• To verify age and ensure responsible gaming
• To provide customer support — via live chat and email
• To maintain platform security and prevent fraud
• To meet applicable legal obligations
• To improve service quality and enhance user experience
• To provide relevant promotional information (subject to your consent)

3 Information storage and security

3.1 Data retention period

We retain your information only for as long as it is needed to provide services and meet legal obligations. Transaction records may be retained for a specified legal period even after an account is closed.

3.2 Security measures

jita uses industry-standard technologies and practices to protect your information:

• SSL/TLS encryption: All data transmissions occur through encrypted channels
• Data encryption: Sensitive information is encrypted when stored
• Access controls: Only authorised personnel have access to the information they need
• Regular security audits: Platform security is assessed on a regular basis
• Firewall and malware protection: Security measures at the server and network level

4 Information sharing and disclosure

We do not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

4.1 Service provider partners

Limited information may be shared with trusted service providers to ensure the smooth operation of jita's services, such as:

• Payment processors (bKash, Nagad, Rocket and banking partners)
• Identity and age verification service providers
• IT infrastructure and cloud service providers
• Fraud prevention and cybersecurity specialists

These partners operate under strict confidentiality agreements and may not use your information beyond the stated purpose.

4.2 Legal obligations

We may be required to disclose information to relevant authorities in order to comply with a valid court order, an investigation, or a legal obligation.

4.3 Business changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. You will be duly notified before any such change takes place.

5 Cookies and tracking technologies

jita uses cookies and similar tracking technologies to operate the website. Cookies are small text files stored on your device.

5.1 Essential cookies

These cookies are essential for the basic functionality of the website — maintaining login sessions, ensuring security, and saving your preferences.

5.2 Functional cookies

These remember your previous preferences to deliver a personalised experience — such as language selection and game settings.

5.3 Analytics cookies

Privacy-compliant analytics tools are used to analyse website usage and improve services.

You can control or disable most cookies through your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not work properly.

6 User rights

As a user of the jita platform, you have the following rights over your own information:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: If your information is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to object to processing: You can opt out of marketing communications at any time.
• Right to data portability: You can request a copy of your personal information in a specified format.
• Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable timeframe.

7 Identity verification and age confirmation

jita is for individuals aged 21 or older only. We are required to ensure that no minor uses our platform.

For this purpose, your age and identity-related information may be collected as part of the necessary identity verification process. This information is handled with strict confidentiality and is used only for verification purposes.

8 International data transfers

The technical infrastructure of our service may operate on servers located in different countries. In such cases, your information may be transferred internationally.

Wherever information is sent, we ensure it is protected to the same standard described in this policy. We follow internationally recognised standards for data protection.

9 Special protection of payment information

Transactions on our platform can be made via bKash, Nagad, Rocket, and bank transfer. We follow special precautions to protect payment information:

• All payment information is transmitted via SSL encryption
• Card numbers or mobile banking PINs are not stored on our servers
• Payment processing is handled through PCI-DSS compliant partners
• Fraud detection systems are active on every transaction

The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. Withdrawals are generally completed within 15 minutes to 2 hours.

10 Responsible gaming and use of information

jita believes in responsible gaming. To this end, we may analyse your gaming activity data to identify unusual behaviour, such as excessive time spent or loss amounts.

This information is used in the interest of user protection — never for advertising purposes. To learn more about responsible gaming, visit our Responsible Gaming page.

11 Policy changes

jita reserves the right to update this privacy policy at any time. In the event of any significant changes, we will:

• Publish the new version on the website and note the update date
• Notify registered users via email
• Display a change notification when logging in to the platform

Continuing to use the platform after changes have been made will be considered as your consent to the new policy. We recommend reviewing this policy on a regular basis.

12 Contact and complaints

If you have any questions, comments, or concerns about this privacy policy, please get in touch with us. Our support team provides assistance in both Bengali and English, seven days a week, 24 hours a day.

For more information, you can also visit our Terms & Conditions and Responsible Gaming pages.